Privacy Policy

Information We Collect

Freight Relays collects information you provide through our website forms, including company name, contact name, email address, phone number, and details related to freight coordination requests. We collect this information to provide freight coordination services and respond to inquiries.

We may also collect technical information automatically, such as IP addresses, browser type, and website usage data through standard web technologies.

How We Use Your Information

We use the information we collect to:

• Coordinate freight services and respond to coverage requests
• Communicate with shippers, brokers, and carriers regarding freight operations
• Process carrier applications and maintain our vetted network
• Respond to inquiries submitted through our contact form
• Improve our website and services
• Send operational updates and service-related communications

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With carriers, shippers, or brokers as necessary to coordinate freight services you have requested
• With service providers who assist in operating our website and business (e.g., email services, analytics)
• When required by law or to protect our legal rights
• In connection with a business transaction such as a merger or acquisition

Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand usage patterns. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities

To exercise these rights, contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us through our contact page.